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Junior Operations Manager – Network & Performance (m/f/d)

München
Full-time
Permanent employee

Your Tasks

The Junior Operations Manager – Network & Performance is responsible mainly for managing and maintaining the operational performance of data-sourcing systems and service providers. This role ensures the smooth onboarding and performance monitoring of our Points Of Interest (Gas-/Wash stations, EV CPs), pricing and other data sources. It involves close collaboration with partners, support and our BI teams to resolve issues and therefore improve customer satisfaction.

You will be extending our ryd operations team, which operates with a collaborative mindset and also holds shared responsibility for fleet and payment performance. This structure encourages knowledge sharing and provides excellent cross-training opportunities.

We are looking for a motivated and detail-oriented team player who is excited to start or further develop their career in operations within the mobility and energy sector. You don't need to tick every box , if you are curious, proactive, and willing to learn, we would love to hear from you. 

Your Tasks
  • Monitoring & Analysis: Monitor point of interest availability and track success rates to identify operational trends and performance bottlenecks.
  • Partner Management: Communicate effectively with partner support teams to report and resolve performance issues.
  • Onboarding & Configuration: Handle the end-to-end onboarding of energy stations, ensuring accurate configuration and smooth activation.
  • Data Quality: Perform regular data validation and quality checks to maintain up-to-date records of station status.
  • Cross-Functional Support: Support the monitoring of payment transaction flows and assist with Fleet operational tasks (e.g., B2B customer onboarding) when necessary.

Your Qualifications

  • Bachelor’s degree in Business Administration, Engineering, Information Systems, Energy Management, or a related field (or equivalent practical experience).

  • First experience through internships, working student positions, apprenticeships, or up to 2 years of professional experience in operations, energy, mobility, customer support, or partner management is a plus.

  • Comfortable working with Excel or Google Sheets; experience with SQL is beneficial but not required.

  • Strong analytical mindset with an interest in understanding processes and solving operational challenges.

  • Well-organized and able to prioritize tasks in a dynamic environment.

  • Enjoy collaborating with different teams and communicating with external partners

  • Fluent in English and German, as most of our partners are based in Germany.

  • Eager to learn, take ownership, and grow within a fast-paced and innovative company.

Your Perks

  • #shapingryd is one of our values, as we believe that transforming from Start-up to Scaleup can only be achieved together.

  • We trust that #bettertogether can only be achieved by you taking ownership from day one.

  • We want to have our employees with us for the long haul. You get a permanent employment contract, competitive salary and a company pension scheme. 

  • As a Ryder, you work flexibly from home up to two days a week and enjoy three team days in the Munich office (S-Bahn Donnersberger Brücke). 

  • Professional onboarding package and buddies: From day one, you will be part of our monthly onboarding and buddy programme. Special: In addition to a buddy from the team, you will get to know a buddy from another area of the company on your first day, which will make it easier for you to get started with us.

  • The professional and personal development of our Ryders matters to us. We recognise potential and enhance it. Join us and write your own success story.

  • Never Stop Learning! You will get a training budget per year that you can freely allocate to our professional development.

  • You want to work from anywhere for a change? With RydFlex you can work abroad for upto 6 weeks anywhere within the EU.

  •  Dog-friendly office

Contact

​Caroline da Silva Fischer
HR Generalist

ryd GmbH | Landsberger Str. 94 | 80339 Munich, Germany | 
ryd.one |

About us

ryd is a company operating Europe-wide in the field of mobile payment with a focus on ryd pay.

With ryd, you pay at the petrol station via app or infotainment system from your car. Fast, convenient and secure. In addition to the ryd app, ryd pay inside enables the straightforward integration of ryd for third-party providers such as navigation systems, car manufacturers or smartphone apps. Today, ryd is already the largest European B2C network for digital fueling. Whether refuelling, charging or parking, the open ryd platform is growing and there are no limits.

Financially and strategically, ryd is supported by AXA, bp, Mastercard and Mercedes-Benz, international global corporations from the ryd business areas: Mobility, Finance, Energy and Insurance.

Founded in 2014 in Munich, ryd is growing continuously and currently employs 70 people in Germany and Portugal. For further European growth, we are looking for motivated new employees to strengthen our team.